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Putting the can and can't in cantankerous

5 Ways to Deal with an Unsavory Client

We’ve all had them.  We dread them, yet sometimes they seem unavoidable.  That’s right, we’re talking about unsavory clients.  They come in all shapes and sizes - the CMO with way too many opinions, the brand manager with absolutely no opinions, and of course, the decision making executive that seems impossible to reach.  

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The Economic Costs of #MeToo: Quantifying a Movement

Les Moonves, the longtime CBS chairman and CEO, is out as the latest #MeToo casualty in the wake of sexual assault and abuse allegations detailed by The New Yorker’s Ronan Farrow.  Harvey Weinstein, Matt Lauer, Charlie Rose, Roger Ailes, Bill O’Reilly, Louis C.K., and Kevin Spacey - also gone, but not forgotten.  As the list continues to grow, so does the outrage and price of keeping a sexual abuser on the payroll.  Just consider the astoundingly low opening receipts of Spacey’s latest film release, Billionaire Boys Club:  $126.00.  Not $126 million, or thousand, but just 126 dollars.  Less than the cost of a new pair of designer jeans. If you wondered how much Spacey (who denies the allegations) would suffer, you can now do the math.

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Generation Z: Giving Ad Agencies a Makeover, Telling It Like It Is

The youngest crop of teenagers - known as Generation Z and born between 1996 and 2010 - represents perhaps one of the most complex and misunderstood customers in advertising history. A highly mobile, social media-fluent, and socially conscious generation of multitaskers, they are expected to account for 40% of all consumers by 2020 with the potential to wield billions in buying power, making them a larger and more diverse cohort than Baby Boomers or Millennials.  

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Southwest learns the hard way: For a brand with ‘heart’, quality matters, too.

Summer was on sale again in May at Southwest Airlines, whose smiling pilots and flight attendants offered one-way fares as low as $49 as part of its annual, multi-platform "Transfarency" marketing campaign.  For decades, Southwest Airlines led the nation’s domestic carriers as one of the most aggressive advertisers, with a $218MM advertising budget in 2015.  Its front-facing public relations and brand strategy projected an image of the nation’s most consumer-friendly airline with a family-style employee culture.  The investment paid off with good press and high returns.

Until it didn’t.

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